Read these terms before completing checkout. They explain how bookings work, what happens when plans change, and what travellers need to understand before joining a remote or semi-remote experience.
Participant Safety Acknowledgement
Remote and semi-remote travel safety is handled in a separate acknowledgement so it is clear before checkout. Review the Participant Safety Acknowledgement before booking.
Overview
These Booking Terms and Conditions apply when you book an Oz Eco Tours departure, private charter, micro experience, or related travel service through this website or directly with our team.
By making a booking, you confirm that you are authorised to act for every traveller included in the booking and that each traveller will receive the relevant trip information before travel.
Bookings and Payment
A booking is created when we accept your booking request and issue a booking reference. Some departures may require a deposit, full payment, or a temporary seat hold before payment is completed.
Prices are shown in Australian dollars unless stated otherwise. Your booking summary will show the amount due now, any balance due later, and the selected payment path.
If a balance payment is required, it must be paid by the due date we provide. If payment is not received on time, we may contact you to resolve the balance or cancel the unpaid booking after reasonable notice.
Inclusions, Exclusions, and Changes
Each product page or booking summary sets out the core inclusions for that experience. Items not listed as included are excluded unless confirmed by Oz Eco Tours in writing.
Remote travel is affected by weather, access, cultural permissions, park requirements, safety conditions, supplier availability, and group needs. We may make reasonable itinerary adjustments where required to keep the experience safe and workable.
If we need to make a significant change before departure, we will contact you as soon as reasonably possible and explain the available options.
Customer Cancellations and Transfers
If you need to cancel or transfer a booking, contact us as soon as possible. The options available may depend on the departure date, supplier commitments, permit requirements, and whether the booking is a scheduled departure or a customised private arrangement.
Where a refund, transfer, credit, or fee applies, we will explain it clearly before processing the change. Nothing in these terms limits any rights you have under the Australian Consumer Law.
Cancellations by Oz Eco Tours
We may cancel, postpone, or reschedule a departure where necessary because of safety concerns, severe weather, fire, flood, road or track closure, access restrictions, cultural or permit requirements, supplier failure, minimum-number issues, illness, or other operational conditions outside our reasonable control.
If we cancel a paid booking, we will offer the options required by law and any additional options available for that departure, which may include a refund, credit, or transfer to another date.
Traveller Responsibilities
Travellers are responsible for choosing an experience suited to their fitness, health, comfort level, and travel expectations. If you are unsure whether a trip is suitable, contact us before booking.
Travellers must behave respectfully toward guides, Traditional Owners, local communities, other guests, wildlife, and Country. We may remove a traveller from an experience if their behaviour creates an unreasonable risk or materially disrupts the trip.
We strongly recommend appropriate travel insurance for cancellations, medical events, personal items, delays, and other travel risks.
Australian Consumer Law
Our services come with consumer guarantees under the Australian Consumer Law where those guarantees apply. These rights cannot be excluded, restricted, or modified by these terms.
If there is a problem with a service we provide, contact us promptly so we can assess the issue and explain the remedy available under these terms and applicable law.
Privacy and Records
We collect booking, traveller, contact, payment, safety, and operational information so we can provide the booked service, manage risks, communicate with you, and meet business and legal obligations.
Our Privacy Policy explains how we handle personal information, website analytics, cookies, records, and privacy requests.
Questions
If you have questions about these terms, your booking, or whether an experience is suitable for your group, contact Oz Eco Tours before completing checkout.
Privacy Policy
Booking terms and privacy work together. Review the Privacy Policy for how Oz Eco Tours handles booking, enquiry, analytics, and customer information.