At Oz Eco Tours, we believe in complete transparency about how we collect and use your data. We use first-party analytics only, no third-party trackers, no data sharing, no following you across the internet.
Your trust matters as much as the land we travel on.
Last Updated: September 19, 2026
INTRODUCTION
At Oz Eco Tours, we believe in protecting the land we travel on and the privacy of the people who explore it with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or book our tours. We are committed to transparency and ethical data practices.
WHAT WE COLLECT
We collect only the information necessary to provide our services and improve your experience. When you submit an enquiry or contact us, we collect your name, email address, phone number, preferred contact time, and the content of your enquiry. With analytics consent, we record known public pages, broad arrival sources and actions such as selecting a date, adding to a Trip Ticket and submitting an enquiry. Our visitor analytics do not store names, contact details, messages, IP addresses, browser strings or full referring URLs. Hosting and security logs are separate from visitor analytics. If you subscribe to our newsletter, we store your email address and subscription preferences. All communications you send us are retained for customer service and record-keeping purposes.
FIRST-PARTY ANALYTICS ONLY
We use our own custom analytics system to understand how visitors use our website. We DO NOT use Google Analytics, Facebook Pixel, or any external tracking services. All analytics data is stored on our own servers and never shared with third parties. We only track your activity on ozeco.tours - we cannot and do not track you across other websites. Our system uses a temporary session cookie that expires after 30 minutes of inactivity. You can accept or decline analytics tracking via our cookie consent banner.
HOW WE USE YOUR INFORMATION
Your information is used solely to respond to tour enquiries and booking requests, organize tours, arrange logistics, and ensure we can contact you at your preferred time. We send booking confirmations, tour updates, and important information about your tour. If you explicitly subscribe to our newsletter, we'll send you tour updates and offers. We analyze how visitors use our site to improve navigation and content, and we protect against spam, fraud, and abuse of our services.
COOKIES AND TRACKING
We use first-party analytics only after you accept analytics tracking. We track activity only on ozeco.tours and do not use Google Analytics, Facebook Pixel, advertising pixels, third-party trackers, or cross-site tracking. First-party cookies and browser storage may also be used for consent, form security, admin access, booking continuity, saved trip shortlists, and site performance. These are not used to follow you across the internet. You can control analytics preferences through our cookie consent banner or by adjusting your browser settings, though this may affect website functionality.
DATA SECURITY
We take data security seriously. Our website uses HTTPS encryption to protect data in transit. Personal data is stored in password-protected databases with restricted access, and only authorized staff have access to customer information. We maintain regular 4-hourly backups to prevent data loss. We will never sell, rent, or trade your personal information to third parties.
YOUR PRIVACY RIGHTS
You have the right to request a copy of the personal data we hold about you, request corrections to inaccurate or incomplete data, and request deletion of your personal data. You can unsubscribe from marketing emails at any time via the unsubscribe link. You can object to processing of your data for specific purposes and request your data in a commonly used electronic format. To exercise these rights, contact us at enquiries@ozeco.tours and we will respond within 5 business days.
DATA RETENTION
We retain your enquiry and contact data for as long as necessary to provide our services and comply with legal obligations. Form submissions and customer records are retained to maintain service history and support ongoing customer relationships. We use a 90-day retention window for temporary analytics visit records, with a daily cleanup job removing older records. We keep aggregate daily and monthly statistics to understand website usage over time; these totals contain no visit identifiers or customer records. Operational records and backups are managed separately. You can request deletion of your personal data at any time by contacting us, subject to any legal retention requirements.
THIRD-PARTY LINKS
Our website may contain links to external websites such as social media platforms or partner sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The 'Last Updated' date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
CONTACT US
If you have questions about this Privacy Policy or how we handle your data, please contact us at enquiries@ozeco.tours. We're committed to addressing your privacy concerns and will respond to enquiries within 5 business days.
This privacy policy is part of our commitment to ethical tourism and responsible business practices.